Ordering and Payment

1. Q: What forms of payment do you accept?
   A: We accept bank transfer,mobile money and cash on delivery
2. Q: How do I place an order?
   A: Simply browse our products, add them to your cart, and follow the checkout process.
3. Q: Can I cancel or change my order?
   A: Please contact us within 24 hours of placing your order to request changes or cancellations.
4. Q: Is my personal and payment information secure?
   A: Yes, our website uses SSL encryption to ensure your data is protected.

Delivery

1. Q: What are your delivery rates and delivery times?
   A: Our delivery rates vary depending on location and delivery method.
2. Q: Do you offer international shipping or delivery?
   A: No, for now we do not do delivery worldwide.
3. Q: What happens if my order is lost or damaged during delivery?
   A: Please contact us and we will work with you to resolve the issue.

Returns and Refunds

1. Q: Can I return or exchange a product?
   A: Yes, please see our return and refund policy for details.
2. Q: How do I initiate a return or exchange?
   A: Please contact us via email or phone to initiate the process.
3. Q: What is the refund process?
   A: Refunds will be processed within 3-5 business days of receiving the returned product.
4. Q: Do I need to pay for return delivery?
   A: Please see our return and exchange policy for details on return delivery costs.

Product Information

1. Q: What is the material/size/color of this product?
   A: Please see the product description page for details.
2. Q: Can I customize this product?
   A: Please contact us to discuss customization options.
3. Q: What is the warranty/guarantee on this product?
   A: Please see the product description page for warranty and guarantee information.

Account and Login

1. Q: How do I create an account?
   A: Simply click on the “Create Account” button and follow the registration process.
2. Q: I forgot my password, what do I do?
   A: Click on the “Forgot Password” link and follow the password reset process.
3. Q: Can I save my payment information for future orders?
   A: Yes, you can save your payment information for future orders.
4. Q: How do I update my account information?
   A: Log in to your account and click on the “My account” link to update your information.

Miscellaneous

1. Q: What are your business hours?
   A: Our business hours are 8am to 7pm from Monday to Sunday.
2. Q: How do I contact customer service?
   A: You can contact us via phone, email, or WhatsApp
3. Q: Do you offer discounts or promotions?
   A: Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay informed.
4. Q: Is my personal data protected?
   A: Yes, we take data protection seriously and comply with all relevant data protection regulations.